Shipping policy

 

Last Updated: July 1, 2026

At Prioritize Studios™, every order is carefully inspected and packed before shipment. Please review our Shipping Policy before placing an order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may be extended during:

  • Product launches
  • Promotional periods
  • Holidays
  • High order volume periods

Customers will receive an order confirmation once their purchase has been successfully placed.

During limited releases and launch periods, order processing may take longer than usual due to increased demand.

2. Shipping Coverage

Prioritize Studios™ currently ships nationwide within the Philippines.

Additional shipping destinations may become available in the future.

3. Shipping Rates

A flat shipping fee of ₱99 applies to all orders within the Philippines unless otherwise stated.

4. Estimated Delivery Times

Delivery times vary depending on your location and courier service.

Estimated delivery times:

  • Metro Manila: 2–5 business days
  • Luzon: 3–7 business days
  • Visayas: 4–10 business days
  • Mindanao: 4–10 business days

These timeframes are estimates and are not guaranteed.

5. Tracking Information

Tracking information will be provided when available by the courier.

Customers are responsible for monitoring their shipment using the provided tracking details.

6. Shipping Delays

While we strive to ensure timely delivery, delays may occur due to circumstances beyond our control, including:

  • Weather conditions
  • Courier disruptions
  • Holidays
  • Natural disasters
  • High shipping volume
  • Incomplete or incorrect shipping information

Prioritize Studios™ is not responsible for delays caused by third-party shipping providers.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If an incorrect address is submitted, please contact us immediately at prio.officialph@gmail.com.

We cannot guarantee modifications once an order has been processed or shipped.

8. Lost, Stolen, or Undelivered Packages

Once an order has been handed over to the courier, delivery becomes the responsibility of the shipping provider.

If your package is delayed, lost, or marked as delivered but cannot be located, please contact us and we will do our best to assist with the courier investigation process.

However, Prioritize Studios™ cannot guarantee reimbursement for packages lost due to circumstances beyond our control.

9. Failed Deliveries

If a package is returned due to:

  • Incorrect shipping information
  • Unclaimed delivery attempts
  • Customer unavailability

additional shipping charges may apply before the order can be re-shipped.

10. Limited Releases

Products released as part of limited drops may sell out quickly and may not be restocked once sold out.

Shipping times during launch periods may be longer than usual due to increased order volume.

11. Payment Methods

Prioritize Studios currently accepts GCash payments.

Cash on Delivery (COD) is temporarily unavailable while our courier COD integration is being finalized. COD will be offered in a future update.

We will announce availability through our website, email list, and social media channels once COD becomes available.

12. GCash Payments

If you choose GCash Payment at checkout, please send the following information to prio.officialph@gmail.com after completing your payment for verification:

  • Order Number (e.g., #1001)
  • Full Name
  • Screenshot of Payment Confirmation

Orders will be processed after payment verification. Orders that remain unpaid after 48 hours may be cancelled automatically.

13. Contact Us

For shipping-related questions, please contact:

Prioritize Studios™

Email: prio.officialph@gmail.com

Website: https://prioritizestudios.com

Location: Philippines

Response Time: 24–48 business hours