Refund policy

 

Last Updated: July 01, 2026

At Prioritize Studios™, every piece is carefully inspected and packed before shipment. Please read our Return & Refund Policy carefully before placing an order.

Returns

We accept returns only under the following circumstances:

  • The item received is defective or damaged.
  • The item received is incorrect (wrong product, size, or color sent by us).
  • The item has a manufacturing defect.

To be eligible for a return, the item must:

  • Be reported within 7 days of receiving your order.
  • Be unused, unworn, and unwashed.
  • Have all original tags and packaging included.
  • Be in the same condition as received.

We reserve the right to reject returns that do not meet these conditions.

Non-Returnable Items

For hygiene and inventory reasons, we do not accept returns or exchanges for:

  • Incorrect size selection by the customer.
  • Change of mind.
  • Personal preference.
  • Items that have been worn, washed, altered, or damaged after delivery.
  • Sale, promotional, or limited-release items.

Please review the size guide carefully before purchasing.

Size Selection

Please review our size guide carefully before placing your order.

As all measurements are provided on the product page, we do not offer refunds, returns, or exchanges for incorrect size selection.

If you are unsure about sizing, we encourage you to contact us before placing an order.

Refunds

Once your returned item has been inspected and approved, your refund will be processed.

Approved refunds may be issued through:

  • Original payment method
  • Store credit
  • Bank transfer (where applicable)

Refund processing times may vary depending on your payment provider.

Shipping fees are non-refundable unless the return is due to our error.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Include:

  • Your order number
  • Clear photos of the item
  • Photos of the packaging
  • A description of the issue

We will review the claim and provide a suitable resolution.

Exchange Policy

We currently do not offer direct exchanges.

If your return is approved, a refund or store credit will be issued according to this policy.

Shipping Costs

Customers are responsible for return shipping costs unless:

  • The wrong item was sent by us
  • The item arrived damaged or defective

Original shipping charges are non-refundable.

Order Cancellation

Orders may only be canceled before they have been packed or shipped.

Once an order has been shipped, it can no longer be canceled.

Limited Releases

Products released as part of a limited drop may not be eligible for returns, refunds, or exchanges unless the item arrives damaged, defective, or incorrect.

As a small independent brand, every piece is produced and packed with care. We encourage customers to review product descriptions, measurements, and size guides before placing an order.

Contact Us

For return and refund inquiries, contact:

Prioritize Studios™
Email: prio.officialph@gmail.com
Website: https://prioritizestudios.com

Response Time: 24–48 business hours